Privacy Policy
Your privacy matters to us at Pronavilothex
Last updated: March 15, 2025
Introduction
Pronavilothex operates as an educational platform focused on film editing essentials. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website at Pronavilothex.sbs or use our educational services.
This policy applies to all users of our platform, including visitors, registered students, and course participants. By using our services, you agree to the collection and use of information in accordance with this policy and applicable Malaysian privacy laws.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name and contact details when you register for courses
- Email address for communication and course updates
- Phone number for important notifications
- Educational background and skill level for course placement
- Payment information processed through secure payment gateways
- Profile information you choose to add to your student account
Technical Information
When you visit our website, we automatically collect certain technical information:
- IP address and geographic location data
- Browser type, version, and operating system
- Device information and screen resolution
- Pages visited and time spent on our site
- Referring website and search terms used
- Course progress and learning analytics
How We Use Your Information
Your personal information helps us deliver quality educational experiences. We use your data for the following purposes:
| Purpose | Legal Basis | Data Types |
|---|---|---|
| Course delivery and student support | Contract performance | Contact details, progress data |
| Communication about courses and updates | Legitimate interest | Email, phone, preferences |
| Payment processing and billing | Contract performance | Payment information, invoicing details |
| Website improvement and analytics | Legitimate interest | Usage data, technical information |
We never sell your personal information to third parties or use it for purposes unrelated to your educational experience with us.
Information Sharing and Disclosure
We maintain strict controls over how your information is shared. We only disclose personal data in the following circumstances:
Service Providers
We work with trusted service providers who assist us in delivering our educational services. These include payment processors, email service providers, and learning management system vendors. All service providers are bound by contractual obligations to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by Malaysian law, court order, or government request. This includes compliance with tax obligations, regulatory requirements, or law enforcement investigations. We will notify you of such disclosures unless legally prohibited from doing so.
Business Transfers
In the event of a merger, acquisition, or sale of assets, student data may be transferred as part of the transaction. We will notify affected users and ensure the receiving party maintains equivalent privacy protections.
Data Security and Protection
Protecting your personal information is a top priority. We implement comprehensive security measures aligned with Malaysian Personal Data Protection Act requirements:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security assessments and vulnerability testing
- Access controls limiting staff access to necessary information only
- Secure hosting infrastructure with regular backups and monitoring
- Employee training on data protection and confidentiality requirements
- Incident response procedures for potential data breaches
Despite our security measures, no system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential. Report any suspected unauthorized access to your account immediately.
Your Rights and Choices
Under Malaysian privacy law and our commitment to transparency, you have several rights regarding your personal data:
Access and Portability
You can request a copy of all personal information we hold about you. We provide this data in a structured, commonly used format within 30 days of your request. This includes course records, communication history, and account settings.
Correction and Updates
You can update most of your information directly through your student account dashboard. For other corrections or if you cannot access your account, contact us using the information provided below. We will verify your identity before making changes.
Deletion and Withdrawal
You may request deletion of your personal data, subject to certain limitations. We must retain some information for legal compliance, including course completion records and financial transactions. We will delete all other personal data within 60 days of a valid deletion request.
Communication Preferences
You can opt out of marketing communications at any time using unsubscribe links in emails or by updating your account preferences. Note that you will still receive essential course-related communications and account notifications.
Data Retention
We retain personal information for different periods depending on the type of data and its purpose:
- Student course records: Retained for 7 years after course completion for certification purposes
- Payment and billing information: Kept for 7 years as required by Malaysian tax law
- Marketing communications data: Deleted within 2 years of last interaction
- Website analytics data: Aggregated and anonymized after 24 months
- Support communications: Retained for 3 years for quality assurance
- Account information: Deleted within 60 days of account closure request
We regularly review our retention periods and securely delete data that is no longer needed. Anonymized data used for research and improvement purposes may be retained longer but cannot be linked back to individual users.
International Data Transfers
Our primary servers and data processing occur within Malaysia. However, some of our service providers may process data outside Malaysia, including cloud hosting services and payment processors in Singapore and other countries with adequate data protection laws.
When data is transferred internationally, we ensure appropriate safeguards are in place, including contractual protections and verification that receiving countries maintain adequate privacy standards.
You have the right to object to international transfers of your personal data. However, this may limit our ability to provide certain services or features that rely on international service providers.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your learning experience and analyze site usage. We use several types of cookies:
Essential Cookies
These cookies are necessary for basic website functionality, including maintaining your login session, storing course progress, and ensuring site security. You cannot disable these cookies without affecting site performance.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our site, which pages are most popular, and where users encounter difficulties. This data helps us improve course content and website design.
Preference Cookies
These cookies remember your choices and settings, such as language preferences, video quality settings, and course bookmarks. They enhance your experience by personalizing content delivery.
You can control cookie settings through your browser preferences. Disabling non-essential cookies may affect some website features but will not prevent access to course content.
Third-Party Links and Services
Our educational content may include links to external resources, video hosting platforms, and industry tools. These third-party websites have their own privacy policies that govern how they collect and use your information when you visit them.
We carefully select third-party resources for educational value, but we cannot control their privacy practices. We recommend reviewing the privacy policies of any external sites you visit through our platform.
Some course materials may embed content from YouTube, Vimeo, or other video platforms. These embeds may set their own cookies and collect viewing data according to their respective privacy policies.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When we make significant changes, we will:
- Notify registered users via email at least 30 days before changes take effect
- Display a prominent notice on our website highlighting the updates
- Provide a summary of key changes and their impact on data handling
- Offer opt-out options where new uses of data require consent
Continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, you may close your account or request data deletion before the changes take effect.
This privacy policy is governed by Malaysian law and is designed to comply with the Personal Data Protection Act 2010 (PDPA) and other applicable regulations.
Questions About This Privacy Policy?
Mailing Address:
Pronavilothex Privacy Officer
47, Jalan USJ 21/11, Usj 21
47630 Subang Jaya, Selangor
Malaysia
Phone: +6082244839
Email: info@Pronavilothex.sbs
We typically respond to privacy inquiries within 5 business days. For urgent matters related to data security or unauthorized access, please call us directly during business hours.